Terms of Service

1. Acceptance & Eligibility

You must be at least 18 years old and have the legal capacity to enter a binding agreement. By accepting these Terms on behalf of an organisation, you represent that you have authority to bind that organisation.

2. The Service

SyncBridge provides an AI-powered chatbot platform that connects to your WordPress website, Facebook Page, and other channels. Features include automated conversation handling, lead capture, calendar booking, team inbox management, and analytics.

We reserve the right to modify, suspend, or discontinue any feature at any time with reasonable notice where practicable.

3. Accounts & Security

• You are responsible for maintaining the confidentiality of your login credentials.
• You must notify us immediately at info@xoryotech.com if you suspect unauthorised access.
• You may not share your account credentials with others or create accounts on behalf of third parties without our consent.
• We reserve the right to suspend or terminate accounts that violate these Terms.

4. Subscriptions & Billing

SyncBridge is offered on a subscription basis. By subscribing you authorise us to charge the payment method on file at the start of each billing period.

• Subscriptions renew automatically unless cancelled before the renewal date.
• Downgrading or cancelling takes effect at the end of the current billing period.
• We do not offer refunds for partial billing periods except where required by applicable law.
• We may change subscription prices with 30 days' notice. Continued use after the price change constitutes acceptance.

5. Refund Policy

We do not issue refunds for partial billing periods. If you believe you are entitled to a refund, you can submit a request directly from your dashboard under Settings → Billing.

We will consider a refund in the following situations:

• Refund requests are reviewed within 5 business days of submission.
• Approved refunds are returned to the original payment method used at the time of purchase.
• Payment processor transaction fees (e.g. PayPal fees) are non-refundable. Where a refund is approved, you will receive the net amount we received after processor fees were deducted.
• Additional exceptions may apply where required by applicable law.

6. Acceptable Use

You agree not to use SyncBridge to:

• Transmit spam, unsolicited messages, or deceptive content.
• Violate any applicable law, including data protection, consumer protection, or intellectual property laws.
• Reverse-engineer, decompile, or attempt to extract the source code of the platform.
• Interfere with or disrupt the integrity or performance of the service or third-party services.
• Upload or transmit malware, viruses, or any malicious code.
• Collect or harvest personal data of others without their consent.
• Impersonate any person or entity.

7. Your Content

You retain ownership of all content you upload or generate through SyncBridge ("Your Content"). By using the platform you grant us a limited, non-exclusive licence to host, process, and transmit Your Content solely to provide the service.

You are solely responsible for Your Content and represent that it does not violate any third-party rights or applicable laws.

8. Intellectual Property

SyncBridge and all related software, trademarks, and content are owned by Xoryo Technologies. Nothing in these Terms transfers any IP rights to you. You are granted a limited, non-exclusive, non-transferable licence to use the platform for its intended purpose during your subscription.

9. Third-Party Services

SyncBridge integrates with the following third-party platforms. We are not responsible for their availability, accuracy, or practices. Your use of each integrated service is governed by its own terms and policies.

• Calendar & Booking: Google Meet / Google Calendar, Zoom, Calendly
• Messaging Channels: Facebook & Messenger, Instagram, Twitter / X, WhatsApp Business, Slack, Microsoft Teams, Email (SMTP)
• Advanced Integrations: Salesforce, Zapier, WooCommerce
• Infrastructure & Payments: Stripe, PayPal, Lemon Squeezy, Supabase, OpenAI, Resend

By connecting an integration you authorise SyncBridge to access and process data from that service on your behalf, within the scope of permissions you grant. You are responsible for ensuring your use of connected services complies with their terms and any applicable law.

10. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, XORYO TECHNOLOGIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF SYNCBRIDGE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM ARISING FROM THESE TERMS SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.

12. Termination

Either party may terminate these Terms at any time. You may terminate by cancelling your account. We may terminate or suspend your account immediately if you breach these Terms, without liability to you. Upon termination, your right to use the service ceases and we may delete your data per our Privacy Policy.

13. Governing Law

These Terms are governed by the laws of Jamaica, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Jamaica, and you consent to exclusive jurisdiction and venue in those courts.

14. Changes to These Terms

We may update these Terms at any time. We will notify you of material changes by email or in-app notice at least 14 days before they take effect. Continued use after the effective date constitutes acceptance of the updated Terms.

15. Contact